FAQs

Customers

How do I get started with BolaBird?
The BolaBird app is a free and available in the App Store and Google Play Store, You must sign up before you can start using.
If you have trash available, download Bolabird Customer app from Apple Store or Google Play Store.

How does the BolaBird app work?
The BolaBird app is free and available in the Apple Store and Google Play Store, You must sign up before you can start to use the app.
•Step 1 (Request): Users with any type of waste ready request a vehicle instantly or schedule it for later time.
•Step 2 (Matching): As soon as the request is made, a notification about users details is sent to the nearest driver/hauler/partner. Partner/haluer/driver has the option to accept or reject the pickup. In case he rejects, notification is sent to another driver in that area.
•Step 3 (Pickup): Customer can track the vehicle when it is arriving and the ETA is also shown to the customer.
•Step 4 (Rating): Once the pickup is over, customer gets an option to rate the partner/driver. Rating system is an important part of BolaBird’s business model as it lets a person know about the partner/driver before booking a pickup and helps resolves trust issues.

What do I do when I see a pile of trash/refuse or someone littering or urinating in open space?
• If you don’t have BolaBird, quickly download Bolabird.
• From the Home Page, tap the 3 lines.
• Tap on Chat with BolaBird and based on your location, pick the nearest city or town’s channel.
• Send your message and attach the picture taken.
• If you know the address of the location, add it to the chat and the appropriate agent or partner will be dispatch to resolve your request.
• If it is a picture of a citizen doing the undo then it will be sent to our partner media house since that citizen will be make it to the wall of shame.

What kind of waste do our partners pick?
Right now our partners pick solid and liquid waste. We’ll be expanding to more types of waste moving forward!

How do I get in touch with you if I have a problem?
Please get in touch with our support team by email.
support@bolabird.com or call

Drivers / Partners

If you have your own Tricycle, mid size truck, Garbage Truck, liquid waste Truck, you can sign up here. Then we will contact you to submit your partner/driver onboarding documents and get started as soon as we approve you – typically, within a few days! If you drive for a waste management company, please ask your Employer to sign up before you can use BolaBird.

What is BolaBird and how does it work?
BolaBird is a free app that matches trash owners with haulers.
The BolaBird app is free and available in the App Store and Google Play Store, You must sign up before you can start usuing the app.
•Step 1 (Request): Users with any type of waste (liquid or Solid) ready request a vehicle instantly or schedule it for later date and pay for it.
•Step 2 (Matching): As soon as the request is made, a notification about users details is sent to the nearest driver/partner. Partner/driver has the option to accept or reject the pickup. In case he rejects, notification is sent to another driver in that area.
•Step 3 (Pickup): Customer can track the vehicle when it is arriving and the ETA is also shown to the customer.
•Step 4 (Rating): Once the pickup is over, customer gets an option to rate the partner/driver. Rating system is an important part of BolaBird’s business model as it lets a person know about the partner/driver before booking a pickup and helps resolves trust issues.

What do I do when I see a pile of trash/refuse or someone littering or urinating in open space?
• If you don’t have BolaBird, quickly download Bolabird.
• From the Home Page, tap the 3 lines.
• Tap on Chat with BolaBird and based on your location, pick the nearest city or town’s channel.
• Send your message and attach the picture taken.
• If you know the address of the location, add it to the chat and the appropriate agent or partner will be dispatch to resolve your request.
• If it is a picture of a citizen doing the undo then it will be sent to our partner media house since that citizen will be make it to the wall of shame.

Why should I sign up?
BolaBird is focused on you: We value our trash owners,local governments, waste management organizations and their drivers, and are seeking to bring increased flexibility and transparency to the waste management industry. We are also striving to provide high quality service and support to waste management organizations and entities with trash/refuse.

BolaBird: We are here to move the waste management industry forward, today and tomorrow. We are consistent and reliable, built on a foundation of trust.
Do you like something? We’ll do more of it.
Is something not working? We’ll fix it.
Everything works? We’ll dream up how it could be even better.

BolaBird is less hassle: Our goal is to remove the hassles of waste management (delays in pickup, long paperwork, high rates, missing of pick up deadlines, refuse littered all over the place, choked gutters, etc.) and connect you to appropriate partner.

How do I get started with BolaBird?
You’ll first need to sign up and tell us about yourself. To sign up you’ll download the app from Playstore or Apple store, submit your insurance ( if applicable), and give us your banking information (if you have one) so we can pay you! – we’ll be expanding to more equipment types soon!

What information does BolaBird require?
• Active Driver’s license (If applicable).
• National ID card (If applicable).
• Passport Size picture, which can be uploaded or be taken in person at our office for free.
• Bank Account Information – so we can pay you through direct deposit (optional).
• Photo or Electronic Copy of Certificate of Insurance & Road Worthy.

When do I get paid?
We pay partners Biweekly. BolaBird is working on getting you paid sooner – stay tuned!

Who is eligible and how do I sign up?
Anyone can download the BolaBird app free of charge. The app can only be used to book solid /liquid waste by partner/drivers upon approval. As a partner/driver, you can sign up, submit your information, and once you’re approved you start right away. It’s that simple!!!

What if I have more questions that are not answered here?
Please get in touch with our team by email (partners@bolabird.com)
or call 0548797073 / 0208668487

Faster pay, no management fees
No more waiting 30-90 days to get paid.
Just drive and we’ll pay within 14 days.